Privacy Policy

ility Corporation (hereinafter referred to as "the Company") recognizes the protection of customers' personal information as a top priority when using the customs clearance solutions, trade procedure services, and other services provided by the Company (hereinafter referred to as "the Services"). To this end, the Company has established the following Privacy Policy (hereinafter referred to as "this Policy") and is committed to the proper management and protection of personal information.

Definition of Personal Information
"Personal Information" refers to information about a living individual, such as name, address, phone number, email address, and other details that can identify a specific individual.

Methods of Acquiring Personal Information
We may acquire necessary personal information directly from customers, through access logs on our website, cookies, and other means, in the course of providing our services.

Purpose of Use of Personal Information
We use the personal information we acquire for the following purposes:
(1) To provide, operate, and improve our services.
(2) To respond to inquiries and consultations.
(3) To send important notices and various information related to our services.
(4) To enhance our services through surveys and other feedback mechanisms.
(5) For other purposes explicitly stated in advance.

Provision of Personal Information to Third Parties
We do not provide personal information to third parties without the customer's consent, except in the following cases:

(1) When required by law.
(2) When it is necessary to protect an individual's life, body, or property, and obtaining the consent of the person is difficult.
(3) When it is particularly necessary to improve public health or promote the sound development of children, and obtaining the consent of the person is difficult.
(4) When it is necessary to cooperate with a national agency, local government, or an entity entrusted by them to execute duties prescribed by law.

In cases where personal information is provided to subcontractors within the scope necessary for business execution, we will appropriately supervise such subcontractors.

Measures for the Secure Management of Personal Information
We take necessary and appropriate security measures to prevent the leakage, loss, or damage of personal information. Additionally, we have established internal regulations regarding the handling of personal information and provide education and training to our employees.

Disclosure, Correction, and Suspension of Use of Personal Information
If you wish to request the disclosure, correction, suspension of use, deletion, or other actions regarding your personal information, please contact us through the inquiry contact provided below. We will respond to your request after appropriately verifying your identity.

Use of Cookies
We may use cookies to collect access information in order to improve our services. Customers can refuse the acceptance of cookies through their browser settings; however, please note that doing so may result in limited access to some services.

Changes to the Privacy Policy
This policy may be changed without prior notice due to revisions in laws or changes in the content of our services. The revised policy will take effect from the time it is posted on our website.

Contact Information
For inquiries regarding this policy, please contact us at the following address.

【Contact Information】
ility Co. Ltd.
Address：〒550-0005 4F, Fusou Building, 1-5-3 Nishihonmachi, Nishi-ku, Osaka-shi, Osaka, Japan
Phone：0120-435-063（Toll-free）
Email：contact@ility.co.jp
Business hours：9:00～17:00（※Closed on Saturdays, Sundays, and stat holidays.）